Warning Related to COVID-19 and Other Diseases or Illnesses. Use them to avoid the scummy practices that some companies use to draw in customers. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Unfortunately, no. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. A full-service national event ticket marketplace. But he couldnt get through to anyone at Vivid Seats. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. He paid Vantage $18,536. If your check-in date is after May 31, you are not covered under COVID-19-related extenuating circumstances. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. If you received a coupon for 120 percent that expires in 12 months, dont worry! As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. VividSeats weighs in on refunds, cancellations and helping musicians Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration. Shoots Twice (Hockey) Presumably company records will be used for verification. Were committed to keeping our readers informed.Weve removed our paywall from essential coronavirus news stories. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). If you booked an Airbnb on or before March 14, you will get your money back if your check-in date is between March 14 and May 31, according to Airbnbs website. But six months later, Discover found that the charge was valid. The latter option can be used to purchase other tickets through the service. I purchased tickets to an event that has been canceled due to the coronavirus. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. See ourPrivacy Policyfor how we treat your data. As our Sales Terms and Conditions state, all sales are final. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. For the avoidance of doubt, if a ticket is subject to a pricing error, Vivid Seats may offer the tickets to you at the corrected price. One of them is about the companys ownership. How do I find out whether or not my event is canceled or postponed due to the coronavirus? After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. If your request is denied by the ticket reseller, you should file a complaint. Box Office . Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. Can I get a refund for this rescheduled show from Vivid Seats? But the company was just following its rules. There was absolutely no way to talk to a human. i Our wait time is longer than normal. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). As our Sales Terms and Conditions state, all sales are final. Check out our directory. View Privacy Policy. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. What happens now? Sit back and relax while we do the work. State arbitration laws do not govern in any respect. How Vivid Seats Works - Vivid Seats We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Please contact the claims administrator if you have any questions. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. I contacted Vivid Seats on Himbergers behalf about his event tickets. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. FAQs. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. This email will be used to sign into all New York sites. Vivid Seats to pay $7.5m in refund settlement deal Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. During that investigation, we will review the proof you submit and contact the seller. Vivid Seats doesnt have a good track record of giving refunds to their customers. The hotel gave me a refund for our room even though it was too close to the show date, he says. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. We'll help get you there, and give you peace of mind. DoNotPay can help you sue the company in small claims court. Vivid Seats Client Settles Refund Lawsuit With Pennsylvania AG - TicketNews Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. Academy LA is a cashless venue. If you would like us to submit such a request, the payment method on file will be charged 15% of the order total for the re-issuance of your tickets (maximum of $200). Vivid Seats will determine when an event is cancelled based upon the best information available. This offer is not eligible for promo codes. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Please provide any additional information about your inquiry. Now it wont refund my $3,606. How can you get a full refund from Trainline? Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). Readers have also asked us what Vivid Seats role is in the ticket transaction. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Learn More. Thats over 18 months after we bought the tickets, he says. Do Not Sell or Share My Personal Information. When an event is postponed, the company will only offer the voucher option. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. You will receive notice via email if your event has been canceled. If I opt for a refund, when will I receive it? All rights reserved. If you prefer a cash payment, you must ask for it within twenty-one days of the cancellation. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. To stay up-to-date on the events status, monitor the venues website from time to time. What should I do? 2021 Vivid Seats Ltd. All rights reserved. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Information Regarding the Coronavirus Impact - Vivid Seats Accordingly, you consent to injunctive or other equitable relief for such violations. Did the company have to return Himbergers money? Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. No, Vivid Seats will not grant you a refund for postponed events. These tickets are marked on the listing as "Zone Seating." If your event has been postponed, tickets will be valid for the new date. COVID-19: Vivid Seats Hit with Class Action Over Alleged Refusal to After Dax Shepard asked her about her musical chairs relationship situation. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. Many tickets are accessible only through display via a mobile device. In a memo leaked to Variety, Michael Rapino, chairman and CEO, told staff that Live Nation has refunded more than $80 million to ticket holders with more than 8,000 concerts and events impacted since the beginning of the coronavirus pandemic. Become a subscriber to support our journalists. But it isnt. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Do Vivid Seats Offer Refunds for Postponed Events? You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Vivid Seats denied an Eagles fan a refund. How he got his money back Use them to avoid the scummy practices that some companies use to draw in customers. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. (the "Settlement Class" or "Settlement Class Members"). And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? For more information, see the settlement website. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. (Weve published them since then; here are the executive contacts for Vivid Seats.). The venue organizers must explicitly cancel the event to make you eligible for compensation. THESE SALES TERMS AND CONDITIONS (SALES TERMS) CONTAIN ANARBITRATION AND DISPUTE RESOLUTION PROVISION THAT REQUIRES YOU AND VIVID SEATS, LLC (VIVID SEATS) TO RESOLVE DISPUTES (WITH CERTAIN EXCEPTIONS) BY BINDING AND EXCLUSIVE ARBITRATION INSTEAD OF IN COURT OR BEFORE A JURY, UNLESS YOU CHOOSE TO TIMELY OPT OUT. We will not be opening our Texas theaters this weekend, they tweeted. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Vivid Seats Settlement - Home Under these circumstances, I think a credit card dispute is absolutely fine. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. info@TicketPurchaseSettlement.com. Himberger planned to travel to Atlantic City in July 2020 for the show. Tickets for some events are impossible to come by, so you may only find them on the companys site. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Will this be the busiest spring break ever? Whats going on here? Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. We publish the names and emails of customer service managers. According to court documents, the claim submission deadline has passed. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. Fill out this form for a FREE and prompt case evaluation. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. All orders are subject to ticket availability. Vivid Seats LLC | Complaints | Better Business Bureau Profile You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats Refunds for Event Tickets Settlement - Class Actions Lawsuits Again. Soulfly - Soulfly | Groupon The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. Its also about credit card disputes and when to use them. Its been eight months. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. I couldnt even find out if they offered a credit or refund, he says. Our mission is to connect customers with individual ticket holders and amazing. Glossary of Common Industry Terms. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. The company reviewed his case and agreed to refund his tickets. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Buy directly from the venue. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. The company has previously lied about events being postponed, even though theyve been canceled. There are mice in my vacation rental! 100 million sold,100% Buyer Guarantee. . Himberger lives in Virginia. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy.

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