Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! Thank god. Sincerely, However, within the last few months the customer service department in TN have been outstanding to work with. Contact Information. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. All Rights Reserved. When it arrived we . Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. Start typing to see results or hit ESC to close, How to win sales in a competitive, oversupplied post-pandemic market. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. I'm now waiting for my fourth control panel to be sent to me. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. I have a Huion H610 Pro V2. I used to have a Wacom tablet and the nibs just melted away. At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets Get the best HOT TUB at the BEST PRICES We are proud to provide an oustanding level of service, quality products, and competitive prices. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. If youre someone who demands the best of everything, premium features like those are a need, not a want. Make sure to buy from a company that has in-house service or local service that you can verify. For any customer that wants access to unlimited swimming in their own backyard, swim spas are a fantastic investment. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. I am now paying out of pocket for repairs to my spa, even though it is under warranty. When calling them back the person on the phone is rude and made me wait about 10 minutes. The reason for the change remains uncertain, however, the brands they market have remained the same. Fortunately, its relatively easy to restore the wooden panels around your hot tub. 520B E Hebron St. Charlotte, NC 28273-5989. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. We've got 5 unique Valentine's Day hot tub and spa experiences that will make this and all the years after a day to remember. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. We make sure the activities are fun and entertaining. She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. LPI Eliminating Dealer Program. $350,000 Last Sold Price. Up to $1,000 off your spa! LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. How do you choose the best hot tub for back pain? Both Gary and the customer service have been wonderful to work with. The chargeback department advised of accepting it in lieu of refund on 12/28/22. So they obviously didn't test it. Steve and Jason both are great and their delivery service crew also. They only care of you pay and once that happens they can stall you for years and never give you anything. Upon receiving it home and after the installation I realized that what I purchased is not what I received. Evergreen Place is an assisted living facility in Brockport, NY. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. Get this 6-Person Hot Tub with 51 powerful jets! At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Take a virtual of one of our Aqua Living Factory Outlet showrooms. I spoke with Tonya in Johnson City in early October and she stated she would take care of it and let me know when the panel will be repaired. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. DO NOT BUY FROM LPI INC!!! The right tub can make all the difference to your mental and physical health. It has been over 200 days since I paid for a hot tub from LPI that I never received. The cover seal wasn't even touching the tub as it was shipped. Then I was told in early December that it was going into production the next week. Below are must have products from our top sellers. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. Did you ever receive it?? Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. Aqua Living is looking for a competent Inventory . There are probably 50 brands better. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Up to $1,000 off your spa! It came in December of 2021. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. It was so bad that it froze up the cover and caused the tub to blow the motor twice. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. This is required per the written warranty section in your manual. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. The cover was so misaligned that i can see through the center into the tub. So you better learn to work on it. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. These people are crooks and are lying about there ability to make and deliver on tubs. The panels are on back order and when the materials are received, these will be made and shipped for installation. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Spa Repair & Swim Spa Maintenance. Plug & Power PP31 Spa - Aqua Living Factory Outlets Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? Get tips on how to clean different types of jetted tubs and spas. When I contacted the dealer I was referred to lpi directly. ***** and **** Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. A gentleman did finally walk me through a possible fix. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. Some kind words from our happy hot tub owners! In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. On Wednesday 8/22/22 LPI, INC called us and asked when would be a good time to deliver the hot tub. I was told it would go into production in two weeks (even though it was already supposed to be in production). We are proud to provide American Made quality hot tubs. We are not seeing an order or warranty request under your name. No issues with the pen either. A good hot tub cover will serve you well for quite a while. If you have back pain, especially lower back pain. lpi aqua living how many black soldiers died in the civil war They are a subsidiary of the larger LPI International, which comes out of Tennessee. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. Read about common issues that spa & hot tub owners run into and how to fix them. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. The company constantly is blaming him. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. Its a good question! So to contact the manufacturer just call that guy back. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. Fortunately, issues with your spa heater are often easily fixed. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. Between our great prices, wholesale options, stellar customer service, and easy to navigate website, its never been easier to get your hands on these products.

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