It's why we're so driven to connect passion with purpose. Alight is committed to the continued development of our colleagues. Accurately documenting all conversations and actions taken on each interaction. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Our story starts with a simple universal truth: Every business is a people business. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight Solutions Customer Care Representative Reviews Customer Service Representative Job Description - Forbes Advisor Find out if you meet the requirements! We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. All Rights Reserved. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Customer Care Group jobs | Customer Care Group jobs at Alight As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Be prepared to answer why you are interested in this particular job opening. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Customer Care at Alight Must be able to work a flexible schedule based upon high call volume needs. Reimagining how people and organizations thrive. As a Customer Care Representative, you will report to a Customer Care Team Leader Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. You have Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. You can also receive alerts via instant message. Customer Care Representative Job Description - Gladly You will Be Real with Alight and help us re-imagine how people and organizations thrive. A 401k plan that includes a corporate match. The mission of our customer care teams exemplifies the need for human understanding. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Type: Full Time At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . * Demonstrate a high level of confidentiality and professionalism Customer Care Representative, Human Resources - Virtual Job in Customer Service Representative Job Description | Indeed Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. From company leaders to our newest colleagues, we all play a role in bringing our values to life. * Strong attention to detail with critical thinking skills , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Customer Care Representative, Human Resources, Orlando, FL at Alight Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Esto te describe? They answer inquiries by phone, e-mail, web chat, or social media. Qualifications for a job description may include education, certification, and experience. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Customer Care Representative - with Growth Opportunities at Alight today! Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Working as a Customer Support Representative at Alight - Indeed We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Location: San Juan, Puerto Rico. Alight Solutions Customer Care Representative -Absence Management We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Training will begin for this class on Monday, May 1st Acknowledging and resolving customer complaints. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Bilingual (English/Spanish) is a plus We understand the powerful human connections that create success for organizations. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Know Your Worth. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Explore careers Media or Investor inquiries? We want you to join our company with 25 years of industry experience. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Visit the company website to obtain information on the company and review the job description prior to your interview. This program provides you with the foundation you need to lead to a path of success. Customer Care Careers - Alight The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. This role is designed for people who have strong empathy and communication skills. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. https://www.consumer.ftc.gov/articles/0243-job-scams. Averages based on self-reported salaries. Additional pay could include bonus, stock, commission, profit sharing or tips. Get hired today! You will be notified during the hiring process which checks are required by the position. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. At Alight, we are reimagining how people and organizations thrive. In addition to a base salary, this position may be bonus eligible. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Meet Alight Customer Care Watch on Why Alight? Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight - 3.1 San Juan, PR. Our people are our greatest assets at Alight Solutions because People Matter! * A demonstrated successful work history in customer service, insurance, or related field. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We are brave in spirit, act decisively, learn quickly and get it done. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Mid Level As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Working as a Customer Service Representative at Alight - Indeed The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. The estimated base pay is $36,558 per year. * Demonstrate a positive attitude, self-awareness and embrace feedback With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Bilingual (English/Spanish) Customer Care Rep - Virtual. Customer Care Representative Human Resources. Interested in Workday positions? We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). See our awards. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". * PEOPLE MATTER is one of our company s core values. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight - Customer Care Representative - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Si es as , entonces ReedGroup es para ti! As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Cons * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Because transformation takes a workforce. Find the best jobs in the US, apply in 1 click and get a job today! At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Our story starts with a simple, universal truth: Every business is a people business. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Alight Solutions Easy 1-Click Apply. 1999 - Customer Care Representative Human Resources. Customer Care Delivery Specialist in HR Services with Italian and Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Knowing our products inside and out so that you can . Reporting Relationships At Alight, we connect passion with purpose. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units..

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