If you can't find your event, you can tell us about it here and we'll add it to our website viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. As I was told to send them to u asap so they'd have 'maximum selling time' I confirmed the sale and wanted to ship the tickets over. It depends what the tickets are for and whether 50 per ticket is feasible. viagogo allows individuals to sell unwanted tickets on its platform. Should I actually pay for this? The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 2.9 Notification. Try arrived at 12.37 pm through proof of postage. 16/06/2022 . 8 tickets, it makes it very clear that the price displayed is PER TICKET. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. 17th February 2017 - confirmation of ticket purchase 2.14 Ticket Information. Tickets may be substituted with comparable or better seat locations with the Buyers approval. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. 2.18 Merchant Description. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 2.6 Making an Offer. Click here to get notifications about new complaints of Viagogo. women's ray ban sunglasses sale; cnut the great cause of death. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip This will surely increase the credibility of your complaint. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 3.3 Laws and Regulations. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. What was the unforeseen circumstance? I haven't received an email confirming my order. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. They STILL are not active. We may investigate complaints and violations of our policies. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Additional information can be found in our FAQs and on the ticket details pages. 7.1 Ownership of Intellectual Property. 1.1 Introduction. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 5.2 Violations, Termination and Suspension. Note that this is separate from any VAT viagogo is required to charge on its fees. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Note that this is separate from any VAT viagogo is required to charge on its fees. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. viagogo charge for cancelling sale. 2.12 Seller Payment. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. 7.1 Ownership of Intellectual Property. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target I am now in a position that I am still waiting to sell my tickets (for a minimum of 1000) and I still can't. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. Note that this is separate from any Tax viagogo is required to charge on its fees. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. To register, You must provide your real name, address, phone number, and email address. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 6.2 Waiver of Consequential Damages; Liability Limit. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. During this time, the Site will be temporarily unavailable. by vinay 7 months ago. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. 13th June 2017 - email received to say I was being refunded This was a completely missold ticket at a great expense. hempcrete australia cost viagogo charge for cancelling sale. What is the viagogo complaint handling process? 6.11 Permitted use. You may find other users information to be offensive, harmful, inaccurate, or deceptive. How does Complain.biz work. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. You will need a username and password to access the Site and use the Services. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. As you could not provide the tickets for your sale 9799872, we have had to cancel this. There are still plenty of tickets available on the official site. I want my money back how do I go about this? Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 3.4 Indemnity. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 5.4 Making Adjustments. Report a violation. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. 1.4 Modification. 6.4 Release. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". The OP never checked properly on either of their accounts if the listings were cancelled. 7.5 Miscellaneous. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I haven't received an email confirming my order. Can I pick up my tickets instead of having them shipped? viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. 6.9 Change or Suspension of Site. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Editor, Marcus Herbert. Login . shawn mendes tickets order no [protected]. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. We will also add VAT on our fees as applicable. Such notice shall be deemed given one business day after the email is sent. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. I am appalled by the lack of honesty, knowledge and training your staff showed. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. 7.2 Copyright. 6.7 Third Party Information. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). We are not involved in the actual transactions between Buyers and Sellers. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. Is this your company? To post a ticket for sale on viagogo You must first register with the Site. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. 6.10 Notices. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Please note this does not include any VAT that may be payable on fees We are required to pay. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). I bought 2 x Guns and Roses tickets for Sat 17 Jun. Excessive pricing, bad communication & despicable customer service and still no tickets! Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. I have not yet received a refund for the above tickets. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. please see in bul point the notes I have made which should evidence the disappointing communication You may only use the Services if You can legally enter into and form binding contracts. 2.5 VAT on Seller Proceeds. (More than triple the price of 3 tickets). Subscribe. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. I was told on your website that the fees are made clear but they were definitely not. power bi relative date filter include current month; viagogo charge for cancelling sale. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We do not control the information provided by other users which is made available through the Site. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Look forward to your response . Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 2.4 Listing. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. Can I pick up my tickets instead of having them shipped? Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 2.4 Listing. This will be deducted from your next payment. https://www.youtube.com/watch?v=mGXViB2y2ys. Sellers should use our automated online confirmation process. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . I do not want these tickets your have lied and these tickets are not even for sale yet in Australia. 5.4 Making Adjustments. Such notice shall be deemed given one business day after the email is sent. 6.10 Notices. 2.11 Ticket Fulfillment. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. By using our Site, You agree to accept this Agreement. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. 6.3 Allocation of Risk. Shouldn't someone be keeping track of sales and preventing things like this from happening? The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. I have contacted customer service more than a dozen times without specific answers. How do I change the email address on my account? In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. 2.10 Seller's Confirmation. 6.8 All Sales are Final. But is it legal for Viagogo to charge me such extortionate fees? This does not prevent us from varying these terms without reference to them. 6.6 No Agency. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. Rating: File your complaint. missing persons national parks. 6.11 Permitted use. 3.1 Accurate Descriptions. and how does an unforeseen circumstance suddenly make you require tickets to a concert? This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. Submit a complaint and get your issue resolved. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer.

Early Van Halen Signal Chain, Articles V