Patient Experience Team. We saw that a number of improvements had been made to the diet and fluids that people received. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. You can search by name or top speciality. After firstly being admitted with a cellulitis infection in my left leg People could not always access services when they needed. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. Any other browser may experience partial or no support. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. Patient Experience Team. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). You may be admitted to AMU if your expected length of stay is 48-72 hours. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. the service isn't performing as well as it should and we have told the service how it must improve. For common health problems visit your pharmacist, GP or walk-in centre. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. the service isn't performing as well as it should and we have told the service how it must improve. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews By choosing well, you will help to reduce the burden on essential emergency services. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. What's the least amount of exercise we can get away with? We will publish a report when our review is complete. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Our rating of caring was good overall. The hospital trust said concerns related to Mitie's offices. there are some services which we cant rate, while some might be under appeal from the provider. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit Russell Medical has been accredited by The Joint Commission since 1959. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. Any other browser may experience partial or no support. With his familys legacy gift, this vision will become a reality, said Peace. NX West Midlands. Staff we spoke with did not realise this. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to 4 years ago, I attended this unit after a visit to my gp. We were confident that these could be achieved quickly.Key findings related to the following: Published I'm so glad we've chosen Russells Hall as our hospital to give birth in. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Out NHS is amazing all staff were professional and amazing. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. They said the symptoms indicated COVID. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. 18 April 2018. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? We found that people's complaints and comments were taken seriously and escalated when appropriate. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Bus operators. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. - we'll pass your stories to the people in health and social care who can make a difference. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Russells Hall Hospital "We are working closely with HSE in relation to this matter.". Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. All the best and take care. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. The numbers of reporting radiographers available could not meet the reporting demands of the service. These clinics provide patients with the opportunity to be reviewed by a senior doctor. the service is performing badly and we've taken enforcement action against the provider of the service. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Located in the main lobby of Russell Medical. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. We provide healthcare in hospital and the community. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published The Russell Legacy Project will be located on the hospital campus in Alexander City. The senior led team will review you on a daily basis, including weekends and bank holidays. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. There's no need for the service to take further action. Staff provided emotional support to patients to minimise their distress. All the best and take care. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. (Purple), High Keep 999 and A&E free for serious and life-threatening conditions. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. To call the information desk from within the hospital, dial extension 7081. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. the service is performing exceptionally well. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. The firm said it had complied with the order and the safety of staff and patients was its top priority. I'm feeling more optimistic about my treatment. First amu then onto ward A2. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Copyright 2021 WSFA 12 News. They really invested time in me and understanding me. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Good That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Guest hospital is a satellite hospital which offers additional outpatient facilities. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. we have taken enforcement action. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. The trust took immediate steps to put this right. 3 December 2014. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. the service is performing exceptionally well. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. We are continuing to monitor progress against these. Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Our mission is simple: Being the best because, we care. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. WebMaps & Directions. All rights reserved. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. They litteraly saved his life after he had severe croup which came on suddenly on Tuesday 23rd may 2022. (Purple), High We are continuing to monitor progress against these. This review has been completed in response to the trust confirming that they were now compliant with this standard. Let us know if this is OK. Well use a cookie to save your choice. This meant that shortfalls were identified so that improvements could be made. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Patient Experience Team. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. In fact, we're the only hospital in Broward Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Every member of staff I encountered was friendly professional and put me at ease. At least one standard in this area was not being met when we inspected the service and Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. Requires improvement There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Some improvement in patient flow through the ambulance triage assessment area were seen. Our rating of responsive was requires improvement overall. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". You can register to join the FutureNHS Collaboration Platform workspacehere. Bed & Breakfast []. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. This is the major ED in the area and serves the population of Dudley and surrounding areas. West Bromwich, WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Click here for the news and events happening at Russell Medical. Russian minister laughed at for Ukraine war claims. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. We saw and were told that staff were responsive and provided people with appropriate support. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! All the best and take care. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. 15 March 2011, In WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Have you experienced something like this, here or elsewhere? Our rating of services stayed the same. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. Most staff were complimentary and shared examples of how they were supported by their managers and teams. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. There were no clear criteria for patients that could be put into the fit to sit areas of the department. On the first floor is a 30-bed short stay ward. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. aec russells hall hospital. I'm OK with analytics cookies. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Staff cared for patients with compassion however, patient dignity was sometimes compromised. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. We are currently in the Yellow category for Visitor Risk Level. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. Following streaming or triage in emergency departments (EDs), Specialists (e.g. Our rating of well led was requires improvement overall. Read about our approach to external linking. Paediatrics and Gynaecology etc. We have 11 permanent physician associates and one rotational physician associate in our department. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Read about our approach to external linking. 8 June 2012. It is great to hear that you received excellent care and treatment in the Emergency Department. Patient Experience Team. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority.

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